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Cloud PBX Features
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Call Management
Customer Portal |
Web based user interface allows you to manage your services, view call detail records and billing information, listen to and delete voicemail and upload music on hold.
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Top Level Auto Attendant (Always On) |
Allows callers to select from the menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, outside numbers, conference rooms, call queues, or unlimited additional auto attendants.
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Top Level Auto Attendant (Time Based) |
Available after “N” rings or based on time of day routing.
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Sub-Level Auto Attendants |
Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main auto attendant for the company, then a sub-level Auto Attendant for Sales, Support, etc…
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Auto Attendant Answering |
Set up a telephone number to dial to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.
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Live Person Answering |
Setup a telephone number to ring a specific extension first or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.
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Direct Inward Dialing |
Setup a telephone number to dial directly to a device or extension.
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2, 3, or More Digit Extension Dialing |
Your XanderCom Hosted PBX can support 2, 3, 4, or more digit extension dialing.
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Caller ID |
Customize the appearance of your outgoing Caller ID by outgoing number or by extension.
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Voicemail |
Associate a voicemail box with an extension, or use announce only voicemail boxes to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.
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Voicemail To Email |
When you receive a voicemail, XanderCom will email you the voice message in a wave file as specified per each mailbox in the portal.
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Voicemail To Text Message |
Don’t have a smartphone or PDA capable of playing WAV files? Enter an SMS address in the portal and the system will send a shorter text message to your device.
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Ring Groups |
Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
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Find Me (XanderCom Digital Assistant) |
Set up a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try next, or to leave a message.
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Call Hold |
Place calls on hold, and play music or a commercial on hold.
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Attended Transfer |
Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
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Unattended Transfer |
Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
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Call Forwarding |
Forward calls via the portal, or via the device. Calls may be forwarded to any extension or phone number.
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Incoming Call Blocking |
“Black list” phone numbers to block them from calling your voice system.
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Incoming Caller ID Routing |
Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or Call Queue.
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Outgoing Call Blocking |
Prevent calls to specific numbers or services (ex: 900 calls)
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Incoming Call Identification |
Identify an incoming call on the phone’s LCD by adding a custom prefix (ex: Sales, Support…
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One Button Redial |
A device feature that redials the last number dialed by the extension user.
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Do-Not-Disturb |
A device feature that allows you to send your calls directly to voicemail.
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Automatic Call Distribution (ACD) |
Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority level.
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Call Waiting Indicator |
Indicates incoming call (and caller ID, if available) while another call is on process.
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Call Queue |
Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call queues are commonly used with an ACD, where the callers hear an announcement that says something like “Thank you for calling, all available agents are busy, you are the Nth caller. Please hold for the next available agent to assist you, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing automatically.
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Call routing based on business hours, after hours, and holiday schedule |
Allows routing decisions based on the time and date, multiple schedules can be configured, as in the case of departments with different hours of operation.
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Call Recording |
Selectively record calls for training or documentation purposes, call recording is not available in all XanderCom packages.
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Office Intercom |
Dial another user’s extension, activating their speaker to make an announcement.
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3 Way Conferencing |
After making or receiving a call, a user may conference in any third party for a 3-Way call.
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Conferencing Bridge |
Multiple on-site and outside callers simultaneously participate in a password protected conference call. Callers can be assigned talk-listen or listen only access.
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Mobile Twinning |
Ring your cell at the same time as our extension.
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Music On Hold
Default Music On Hold |
Royalty free music provided by XanderCom.
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Custom Music On Hold |
Music provided by customer and uploaded through the customer portal.
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Commercial Music On Hold |
Record your commercial and upload it to your system via the customer portal.
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Commercial Music On Hold by Location or Queue |
Multiple commercials on hold may be uploaded to your system, and can be unique based on location or queue.
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Reporting
Call Detail Records |
Real-Time call logging is available via the portal. From, to, call duration, date and time, can call type. In addition, frequently called numbers can be “tagged” with text descriptions for legibility.
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Call Volume Graphs By Time of Day, Month, Year, or Custom Dates |
Histograms graphically display calling patterns and trends.
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Call Traffic by Extension
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Track number of calls by individual
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Detailed Accounting |
Track orders, invoices, and all XanderCom billings online.
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FREE Calls to other XanderCom Subscribers |
All calls “On-Net” are FREE. That means you will not be billed for any call to another user on your XanderCom service, or other XanderCom client.
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Domestic Origination |
XanderCom can provide a local phone number in most locations throughout the United States. That means we can provide a local presence anywhere without call forwarding.
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International Termination |
XanderCom offers least cost routing to international sites throughout the world.
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SIP Trunking |
Have your own system, and want to realize the flexibility and cost savings of business quality IP? XanderCom offers ATA and SIP gateway devices, or you can connect your SIP enabled system to our network.
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Toll Free Numbers |
Utilize one or multiple Toll Free numbers which may be routed to a specific local number, auto attendant, group or queue.
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